Creating a new complaint:

• Select the “Reservation” tab located in the top left hand corner.
• Enter the rider’s first and last name to search for the rider and then double click on the selected record.
• Double click on the trip to active pop-up.
• Select the “Notes” page located toward the upper portion of the trip.
• Click the “add” button then use the drop down menu to select the type of note.
• After selecting “complaint” add comments and click save.

Viewing complaint and complaint status: 

• Select the “Reservation” tab located in the top left hand corner.
• Click on the “complaint” tab located in the upper middle section of the screen.
• Select a date or date range then click “find” to view current complaints.
• Double click on complaint to view complaint details.

(Note: Narrow your search by using the drop down menu to select complaint status.)

Resolving complaint and changing complaint status: 

• Select the “Reservation” tab located in the top left hand corner.
• Click on the “complaint” tab located in the upper middle section of the screen.
• Select a date or date range then click “find” to view current complaints.
• Double click on complaint to view complaint details.
• Select the “pencil” icon to edit complaint.
• Use the drop down menu to change complaint status and “response” section to update complaint details and include resolution notes.
• Click “save” to store changes.